Privacy Policy

Last Updated: January 5, 2023

Effective Date: January 5, 2023

BABU LIMITED ("EFGWatch," "we," "us," or "our") operates the EFGWatch platform, providing AI model deployment and GPU infrastructure services. We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Account Information

When you create an EFGWatch account, we collect:

Email address
Name (optional)
Company name (optional)
Password (encrypted)
Billing information (processed securely through our payment provider)

1.2 Usage and Technical Data

We automatically collect information about your use of our services:

API usage statistics and logs
Model deployment configurations
GPU resource consumption metrics
IP addresses and device information
Browser type and version
Operating system
Access timestamps
Request/response logs (for debugging and optimization)

1.3 Communications

When you contact us, we collect:

Contact form submissions
Email correspondence
Support ticket information
Feedback and survey responses

1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain your login session
Remember your preferences
Analyze usage patterns
Improve service performance

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

Authenticate and manage your account
Process API requests and model deployments
Allocate and manage GPU resources
Generate usage reports and invoices
Provide technical support

2.2 Service Improvement

Monitor and analyze usage patterns
Optimize platform performance
Develop new features and services
Conduct research and analytics
Detect and prevent technical issues

2.3 Business Operations

Process payments and prevent fraud
Send service notifications and updates
Respond to inquiries and support requests
Enforce our Terms of Service
Comply with legal obligations

2.4 Marketing Communications (with consent)

Send promotional emails about new features
Share product updates and announcements
Provide educational content

You may opt-out of marketing communications at any time.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in:

Cloud infrastructure hosting
Payment processing (Stripe)
Email delivery services
Analytics and monitoring tools
Customer support platforms

These providers are contractually obligated to protect your information and use it only for authorized purposes.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.3 Legal Requirements

We may disclose your information when required to:

Comply with legal obligations, court orders, or government requests
Protect our rights, property, or safety
Prevent fraud or security threats
Enforce our Terms of Service

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information:

Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL
Access Controls: Strict authentication and authorization protocols
Monitoring: Continuous security monitoring and threat detection
Regular Audits: Periodic security assessments and vulnerability testing
Secure Infrastructure: Hosted on enterprise-grade cloud platforms with robust security controls

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

Account Data: Maintained while your account is active, plus 90 days after deletion
Usage Logs: Retained for 12 months for operational purposes
Billing Records: Kept for 7 years to comply with financial regulations
Support Communications: Retained for 3 years for quality assurance

You may request deletion of your data at any time, subject to legal retention requirements.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

Request a copy of your personal information
Export your data in a machine-readable format

6.2 Correction and Update

Correct inaccurate information
Update your account details

6.3 Deletion

Request deletion of your account and associated data
Note: Some data may be retained for legal or operational purposes

6.4 Restriction and Objection

Restrict or object to certain processing activities
Opt-out of marketing communications

6.5 Cookie Preferences

Manage cookie settings through your browser
Disable non-essential cookies

To exercise these rights, contact us at the information provided below.

7. International Data Transfers

Our services are operated from Hong Kong. If you access our services from other regions, your information may be transferred to and processed in Hong Kong or other countries where our service providers operate.

We ensure appropriate safeguards are in place for international data transfers, including:

Standard Contractual Clauses (SCCs)
Data Processing Agreements
Compliance with applicable data protection laws

8. Children's Privacy

EFGWatch is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

9. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external parties. We encourage you to review their privacy policies.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to deletion
Right to non-discrimination for exercising your rights

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

Legal bases for processing: contract performance, legitimate interests, consent, legal obligations
Right to lodge a complaint with your supervisory authority
Right to withdraw consent at any time
Additional rights as outlined in Section 6

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

Update the "Last Updated" date
Notify you via email or prominent notice on our website
Request your consent if required by law

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

BABU LIMITED Room 1702, 17/F Hong Kong Trade Centre Nos. 161-167 Des Voeux Road Central Hong Kong

Email: privacy@efgwatch.com Support: support@efgwatch.com Contact Form: https://efgwatch.com/contact

We will respond to your inquiry within 30 days.

14. Data Protection Officer

For privacy-related inquiries, you may contact our Data Protection Officer at: Email: dpo@efgwatch.com

Company Information: BABU LIMITED is a Hong Kong-registered company providing AI infrastructure services globally through the EFGWatch platform.

By using our services, you acknowledge that you have read and understood this Privacy Policy.